Verizon is offshoring customer service calls to numerous call centers in the Philippines, where workers are paid just $1.78 an hour and forced to work overtime without compensation.
One of Verizon’s key demands in the current strike, is the ability to close several call centers based on the East Coast, which are staffed by union members who earn a living wage with decent benefits. The company also wants to reduce the percentage of call center work that must be handled within the state that it originates from, another ploy that enables it to shift work to low-wage, non-union domestic contractors, or to Filipino or Mexican call centers.
Click to Read Press Release —
Verizon Offshoring Operation Uncovered
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